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Contact Us
If you have any problems or queries, please contact us as shown below:
Rachel@FitnessPoleDancing.com
or call 01773 711150 351
Cromford Road
Langley Mill
Nottingham
NG16 4HA
Website problems please post on on the forum or email webmaster@Fitnesspoledancing.com
If you have any problems viewing videos, please see the help below. If you can't find an answer, then use the link above to email us, or feel free to use the forum to post any problems or questions you might have.
Problems viewing videos
Q: How do I view/preview videos?
A: Select a video using online lessons on the menu or the quick links on the left. You will need Windows Media Player Version 6 or over. To view the full item you will need to be a member. Free choreography will play automatically.
Q: I am using AOL and get a decompression error when trying to view videos
A: This happens because AOL sets Real Player as default media player. To get around this you will need to click on Customise, then click on the Multimedia option, and unclick all boxes. The video will now open in media player.
Q: When I try to view/preview videos nothing happens
A: You will need to wait for a short time while the file buffers - the amount of time depends upon your connection speed. The Media Player window will be empty until enough of the video has been buffered.
Q: How often can I view a video?
A: Once you are a member, it will always be available to you for viewing online. We recommend that you download the item for mulptiple viewings from your own PC.
Q: What happens if my connection breaks whilst downloading a video?
A: Don't worry - if you are a member you can view it or download it anytime.
Q: What happens if my connection breaks whilst paying?
A: If you haven't received payment confirmation from Paypal, the transaction hasn't been processed therefore you need to try again. If you have received payment confirmation, and your purchase is not confirmed on fitnesspoledancing, then contact us and we'll rectify the database and email you to let you know.
Q: The video and/or the sound are jumpy - why and what can I do?
A: The Media Player may not have buffered enough of the file to play it correctly. Try pausing or stopping the playback and waiting for a few moments. If this does not work, try downloading the file to your PC.
Alternatively you may need to upgrade your version of Windows Media Player. To find out which version you have, right-click on the Media Player box and select About. If the version is not 6 or over, visit http://www.microsoft.com, Downloads, Media Player to download the latest version.
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